Samsung has announced that it will be helping out with those who need it the most. Called “Free Repairs for the Frontline” – this US-only offer provides free smartphone repairs for doctors, nurses, hospital employees, firefighters, EMT, or police officers. Under this program, you can have your busted device fixed without paying anything. If you have a Read more…
Rumors are flying that Cricket may be launching their brand and services into select multi-carrier stores. Peter Adderton tweeted it, and Cricket has tried it in very limited markets earlier in 2019. Cricket has long been a proponent of exclusive stores only – so while this would expand their market presence, it would be a departure from Read more…
Per an article on Best MVNO (link below), the “new” Boost Mobile is getting ready to make a major change with the brand. According to a recent report filed by Wave7 Research, Boost is notifying its dealers to prepare for the launch of “The Boost Mobile Expanded Data Network”, which will give Boost subscribers access to the Read more…
According to an article in LightReading (link below) Dish confirmed that it is cutting jobs as part of a reorganization to help the company cope with the economic impact of the COVID-19 pandemic. Dish’s pay-TV business continues to decline and the company needs to ramp up its wireless efforts quickly. A Dish spokesperson said in a statement: Due Read more…
If you’re a non-exclusive Metro by T-Mobile dealer, you have probably received a termination notice from T-Mobile. We are putting together a number of options for you – from different carriers and MVNOs. We hope to be finished with the list very soon. If you would like to receive it, please complete this form (or visit it Read more…
According to an article in LightReading (link below) Shentel, a Sprint partner, could be soon purchased by “the new” T-Mobile. Shentel owns and operates it’s own network, but under the Sprint brand. When the merger closed, Shentel began to negotiate with T-Mobile and now it seems that T-Mo will simply purchase the company, it’s network and it’s Read more…
Why (and how) should you be contacting your customers – even if your store has limited hours, staff or is completely closed? We talk with Tom Hansen, CEO of Smart Customer Services and their new Catapult program: — NWIDA members, contact us today if you need our assistance and if you’re not yet a member, we invite Read more…
Per an article on Prepaid Phone News (link below), Black Wireless (a sub MVNO of Red Pocket) has not only pulled it’s recently released Unlimited plan on T-Mobile, they’ve also lost their T-Mo contract completely. Customers have received this text: Hello, this is Black Wireless. Unfortunately, we have forfeited our contract with our vendor for T-Mobile services Read more…
We have confirmed, from multiple sources, that Metro by T-Mobile has, in fact, terminated all non-exclusive stores. We believe this is between 250-750 stores (we’re still getting information in) and they have been given 120 day termination notice. This should mean that these stores WON’T close, only that they will no longer be allowed to sell Metro Read more…
**UPDATE – CONFIRMED – MORE HERE** We’re hearing and seeing rumors that Metro by T-Mobile will be terminating all non-exclusive stores. It appears it would impact over 700 stores nationwide and thousands of employees (non T-Mobile employees, of course.) Metro had approximately 9000 total doors. This is still developing. We’ll update here as we get more information. Read more…
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