According to an article in LightReading (link below) Dish confirmed that it is cutting jobs as part of a reorganization to help the company cope with the economic impact of the COVID-19 pandemic. Dish’s pay-TV business continues to decline and the company needs to ramp up its wireless efforts quickly. A Dish spokesperson said in a statement: Due Read more…
If you’re a non-exclusive Metro by T-Mobile dealer, you have probably received a termination notice from T-Mobile. We are putting together a number of options for you – from different carriers and MVNOs. We hope to be finished with the list very soon. If you would like to receive it, please complete this form (or visit it Read more…
According to an article in LightReading (link below) Shentel, a Sprint partner, could be soon purchased by “the new” T-Mobile. Shentel owns and operates it’s own network, but under the Sprint brand. When the merger closed, Shentel began to negotiate with T-Mobile and now it seems that T-Mo will simply purchase the company, it’s network and it’s Read more…
Why (and how) should you be contacting your customers – even if your store has limited hours, staff or is completely closed? We talk with Tom Hansen, CEO of Smart Customer Services and their new Catapult program: — NWIDA members, contact us today if you need our assistance and if you’re not yet a member, we invite Read more…
Per an article on Prepaid Phone News (link below), Black Wireless (a sub MVNO of Red Pocket) has not only pulled it’s recently released Unlimited plan on T-Mobile, they’ve also lost their T-Mo contract completely. Customers have received this text: Hello, this is Black Wireless. Unfortunately, we have forfeited our contract with our vendor for T-Mobile services Read more…
We have confirmed, from multiple sources, that Metro by T-Mobile has, in fact, terminated all non-exclusive stores. We believe this is between 250-750 stores (we’re still getting information in) and they have been given 120 day termination notice. This should mean that these stores WON’T close, only that they will no longer be allowed to sell Metro Read more…
**UPDATE – CONFIRMED – MORE HERE** We’re hearing and seeing rumors that Metro by T-Mobile will be terminating all non-exclusive stores. It appears it would impact over 700 stores nationwide and thousands of employees (non T-Mobile employees, of course.) Metro had approximately 9000 total doors. This is still developing. We’ll update here as we get more information. Read more…
Thanks to our friends at Wireless Leads and Absolute Wireless for letting us know about this company that has stock of higher quality, washable and re-usable protective masks for employees who are still on the job. If you listened to our recent interview, you heard about the importance of showing and telling customers about the steps you are Read more…
How can you ensure your store (your business) survives the COVID-19 pandemic? We talked with Mark Landiak of Corporate Dynamics (and a member of the NWIDA Board of Directors): — NWIDA members, contact us today if you need our assistance and if you’re not yet a member, we invite you to join today. Want news like this Read more…
Thanks to Matt at ServiceCentral Technologies for putting together a summary document on this. It’s a summary of the CARE Act and some factors to see if your wireless business will qualify for Federal Aid: Click here for a direct link. — — NWIDA members, contact us today if you need our assistance and if you’re not Read more…
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