Why (and how) should you be contacting your customers – even if your store has limited hours, staff or is completely closed? We talk with Tom Hansen, CEO of Smart Customer Services and their new Catapult program: — NWIDA members, contact us today if you need our assistance and if you’re not yet a member, we invite Read more…
Per an article on Prepaid Phone News (link below), Black Wireless (a sub MVNO of Red Pocket) has not only pulled it’s recently released Unlimited plan on T-Mobile, they’ve also lost their T-Mo contract completely. Customers have received this text: Hello, this is Black Wireless. Unfortunately, we have forfeited our contract with our vendor for T-Mobile services Read more…
We have confirmed, from multiple sources, that Metro by T-Mobile has, in fact, terminated all non-exclusive stores. We believe this is between 250-750 stores (we’re still getting information in) and they have been given 120 day termination notice. This should mean that these stores WON’T close, only that they will no longer be allowed to sell Metro Read more…
**UPDATE – CONFIRMED – MORE HERE** We’re hearing and seeing rumors that Metro by T-Mobile will be terminating all non-exclusive stores. It appears it would impact over 700 stores nationwide and thousands of employees (non T-Mobile employees, of course.) Metro had approximately 9000 total doors. This is still developing. We’ll update here as we get more information. Read more…
Thanks to our friends at Wireless Leads and Absolute Wireless for letting us know about this company that has stock of higher quality, washable and re-usable protective masks for employees who are still on the job. If you listened to our recent interview, you heard about the importance of showing and telling customers about the steps you are Read more…
How can you ensure your store (your business) survives the COVID-19 pandemic? We talked with Mark Landiak of Corporate Dynamics (and a member of the NWIDA Board of Directors): — NWIDA members, contact us today if you need our assistance and if you’re not yet a member, we invite you to join today. Want news like this Read more…
Thanks to Matt at ServiceCentral Technologies for putting together a summary document on this. It’s a summary of the CARE Act and some factors to see if your wireless business will qualify for Federal Aid: Click here for a direct link. — — NWIDA members, contact us today if you need our assistance and if you’re not Read more…
We’ve started to compile a list of which states have designated wireless shops/repairs as “Essential” -but Repair.org beat us to it! Big thanks to Robert Reichner from RepairShopr for getting this started! You can see the list below or by clicking here. If you have an update to this list, please email us at info @ nwida.org Read more…
New Jersey Gov. Phil Murphy is permitting five additional retail businesses in New Jersey to operate during the coronavirus outbreak. Murphy said the businesses can operate during normal business hours. Effective immediately, the following businesses are considered essential: Mobile phone retail and repair shops; Bicycle shops, but only to provide service and repair; Livestock feed stores; Nurseries Read more…
A quick video update and announcement of our upcoming (soon) webinar series on how your wireless business can survive the pandemic. — NWIDA members, contact us today if you need our assistance and if you’re not yet a member, we invite you to join today. Want news like this delivered to your inbox? Click HERE Want news Read more…
I’m Ready to join
