Earthlink – best known for their internet services, has (again) launched a mobile service, this time using Plum and “powered by Ultra Mobile” They launch with 5 rate plans from $17.95 to $53.95 (“unlimited” data) (click the image below to make larger.) All the plans include Mobile Hotspot capabilities, WiFi calling and text and a free SIM Read more…
The National Advertising Division of the Better Business Bureau has told T-Mobile to stop claiming they are the “most reliable” 5G network. The claims are based on a report from German research firm umlaut which analyzed multiple carriers’ 5G coverage, subscribers’ ability to connect to 5G networks, and download speed. AT&T challenged this language with the BBB, and Read more…
On November 21, 2021 – we sent the following letter to Tim Cook of Apple: — NWIDA members, contact us today if you need our assistance and if you’re not yet a member, we invite you to join today. Want news like this delivered to your inbox? Click HERE Want news like this in Read more…
According to the T-Mo Report (link below), T-Mobile has made some changes to its in-house warranty program, Protection360. One of those changes is the decision to integrate its repair centers into select T-Mobile stores. The T-Mobile customer support representative are now (supposed to) refer customers to a nearby repair store if they are looking for a warranty replacement. This is Read more…
NWIDA President, Adam Wolf, was recently interviewed by Andre Riley, CRO at Arcade. We discussed how wireless dealers and repair shops can easily apply gamification to incentivize and increase staff productivity. You can watch the video here. Overcoming Store Challenges Using Motivation and Gamification. — NWIDA members, contact us today if you need our assistance Read more…
As we mentioned yesterday, the CPUC has approved the Verizon/Tracfone merger, and today word comes down that FCC Chair Jessica Rosenworcel circulated an order among the commissioners to approve the deal. Sources told Reuters the deal could be approved by the four-member FCC as soon as later on Friday. The deal was approved by the Justice Department Read more…
The California Public Utilities Commission (CPUC) has approved the $6.25 billion Verizon acquisition of Tracfone. The CPUC statement said it received commitments from Verizon to enhance service quality and benefits for impacted customers, including those participating in a “phone service subsidy” program (Lifeline.) Verizon / Tracfone must: Participate in California Lifeline for 20 years after the deal Read more…
Today, Apple announced Self Service Repair, which will allow customers access to Apple genuine parts and tools. Starting with the iPhone 12 and iPhone 13, and soon with Mac computers featuring M1 chips, Self Service Repair will be available early next year in the US and expand to additional countries throughout 2022. The initial phase of the Read more…
Republic Wireless, which was purchased by Dish his year, has shut down it’s website for the next two weeks (Until December 1) to rebrand. A (potential) new logo (left) has been leaked online, and the down-time will allow the Dish folks to: “rebrand their entire website. Everything from logos and colors are being changed, along with promotions Read more…
— NWIDA members, contact us today if you need our assistance and if you’re not yet a member, we invite you to join today. Want news like this delivered to your inbox? Click HERE Want news like this in your RSS feed? Click HERE Want news like this delivered to your Alexa Flash Briefing? Click Read more…