On November 21, 2021 – we sent the following letter to Tim Cook of Apple: — NWIDA members, contact us today if you need our assistance and if you’re not yet a member, we invite you to join today. Want news like this delivered to your inbox? Click HERE Want news like this in Read more…
According to the T-Mo Report (link below), T-Mobile has made some changes to its in-house warranty program, Protection360. One of those changes is the decision to integrate its repair centers into select T-Mobile stores. The T-Mobile customer support representative are now (supposed to) refer customers to a nearby repair store if they are looking for a warranty replacement. This is Read more…
NWIDA President, Adam Wolf, was recently interviewed by Andre Riley, CRO at Arcade. We discussed how wireless dealers and repair shops can easily apply gamification to incentivize and increase staff productivity. You can watch the video here. Overcoming Store Challenges Using Motivation and Gamification. — NWIDA members, contact us today if you need our assistance Read more…
As we mentioned yesterday, the CPUC has approved the Verizon/Tracfone merger, and today word comes down that FCC Chair Jessica Rosenworcel circulated an order among the commissioners to approve the deal. Sources told Reuters the deal could be approved by the four-member FCC as soon as later on Friday. The deal was approved by the Justice Department Read more…
The California Public Utilities Commission (CPUC) has approved the $6.25 billion Verizon acquisition of Tracfone. The CPUC statement said it received commitments from Verizon to enhance service quality and benefits for impacted customers, including those participating in a “phone service subsidy” program (Lifeline.) Verizon / Tracfone must: Participate in California Lifeline for 20 years after the deal Read more…
Today, Apple announced Self Service Repair, which will allow customers access to Apple genuine parts and tools. Starting with the iPhone 12 and iPhone 13, and soon with Mac computers featuring M1 chips, Self Service Repair will be available early next year in the US and expand to additional countries throughout 2022. The initial phase of the Read more…
Republic Wireless, which was purchased by Dish his year, has shut down it’s website for the next two weeks (Until December 1) to rebrand. A (potential) new logo (left) has been leaked online, and the down-time will allow the Dish folks to: “rebrand their entire website. Everything from logos and colors are being changed, along with promotions Read more…
— NWIDA members, contact us today if you need our assistance and if you’re not yet a member, we invite you to join today. Want news like this delivered to your inbox? Click HERE Want news like this in your RSS feed? Click HERE Want news like this delivered to your Alexa Flash Briefing? Click Read more…
According to The Verge Apple has stated it will now introduce an iOS update that will allow for standard display repairs that do not disable Face ID. As we mentioned, with the iPhone 13, Apple added a microcontroller that pairs the phone to its display. This microcontroller must be paired to the any new display, which independent Read more…
According to our friends at Repair.org, Apple is purposely disabling a prominent feature of the new iPhones if anyone other than themselves repair something as simple as a cracked screen. The new iPhone 13 completely disables the Face ID functionality when you replace its screen. Yep. Apple has decided that if your iPhone screen breaks, and you Read more…