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National Wireless Independent Dealer Association

Apple Customer Self-Repair Program Launches Parts Store

Apple LOGO - NWIDA - Apple customer Self-RepairAs we reported last November (see here) Apple announced a “Customer Self-Repair option for customers to fix their own iPhones. Now, they’ve officially announced the store and the store is live –

Pricing includes the initial cost and then a “return part credit”, which customers will get after they return the “defective” part back to Apple. 

From the press release:

The new (Apple customer self-repair) online store offers more than 200 individual parts and tools, enabling customers who are experienced with the complexities of repairing electronic devices to complete repairs on the iPhone 12 and iPhone 13 lineups and iPhone SE (3rd generation), such as the display, battery, and camera. Later this year the program will also include manuals, parts, and tools to perform repairs on Mac computers with Apple silicon.

To start the Self Service Repair process, a customer will first review the repair manual for the product they want to repair by Then, they can visit the Apple Self Service Repair Store and order the necessary parts and tools.
Apple will also rent a tool kit for those who do not wish to purchase one. It will be $49 for a week rental.
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