Sure seems like it.
T-Mobile has made massive changes in the compensation structure to Metro by T-Mobile dealers. Despite vocal opposition, directly to senior management, no real changes have been made.
Now, word on the street is certain dealers are being told to prepare to close. Permanently. Through various sources, we’re hearing it could be up to 1500 or 2000 more store closures.
Let’s look at what we know:
• Before the merger, Metro had about 9500 retail locations.
• In April, T-Mobile eliminated non-exclusive Metro stores, which removed about 750 or so stores.
• In September, T-Mobile started to “poach” (as the dealers called it) Metro customers who paid 12 months or more, “inviting” them to become T-Mobile direct customers.
• Now, factor in the compensation changes, where stores actually can lose money on every sale.
• With the COVID-19 pandemic, corporations learned they don’t need as many brick and mortar locations – people WILL buy on-line.
So, does it all add up to “8000+ locations are too many”? It certainly looks like it.
We would like to ask the FTC and FCC, does this violate the promises John Legere made during the merger negotiations? In fact, we will ask them just that,
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20 comments on “Is T-Mobile Getting Ready to Close 1000+ Metro Stores?”
David M LessardOctober 30, 2020 at 12:17 pm
Isn’t metro supposed spectrum and customers now dish customers under the deal?
NWIDAOctober 30, 2020 at 12:21 pm
No sir, that was Boost Mobile
Larry EamesOctober 30, 2020 at 6:36 am
T Mobile stores wl not even help a Metro customer, they act like Metro is a red headed step child and they are total assholes. If they close Metro we will go to Google Fi and we have been with Metro for 9 years
Richard VelasquezOctober 30, 2020 at 3:39 am
Leave Metro alone . I pay online but it’s nice to know I can go into a Metro store if I need to , it’s convenient & quick . Leave well enough alone.
Tesia COctober 30, 2020 at 3:31 am
Metro has been flexible on prices and GREAT service. T-mobile are greedy and about the numbers. Stores need to be available for service and payment is easier than online and being a potential target for theft.
Stephanie MahoneyOctober 30, 2020 at 2:37 am
Everybody can’t afford to pay that high price. METRO is a great store to get a phone the price are cheaper than t mobile
ShirleyditaOctober 29, 2020 at 11:56 pm
You can’t buy Metro phones online. At least not upgrades. I was trying for months.
That GuyOctober 29, 2020 at 11:40 pm
Those text messages TMo sent Metro customers happened a lot earlier than Sept 2020 and they gained no traction whatsoever. Metro has always had too many stores. Closing a bunch will make everyone healthier in the long run.
NWIDAOctober 30, 2020 at 12:25 pm
I’m going to guess you don’t own any Metro stores. 🙂
Tanya m SellOctober 29, 2020 at 8:52 pm
I like going into the store. My phone is covered under my warranty so I can go in and have them do what they do and I know its getting done right… and at a timely manner..
MariaOctober 29, 2020 at 5:46 pm
When I had my plan with t Mobile I was grossly overcharged for both devices and monthly plan, since I switched to metro I’ve been very happy with metro pcs prices and their services. Unfortunately my local metro store caught on fire and has yet to reopen, I’m concerned because I recieved excellent customer service in store and have purchased several phones and tablets there for my family all at reasonable rates. Don’t close metro, don’t give into the telephone monopoly.
Jana GarrettOctober 29, 2020 at 4:35 pm
Please leave store open i like going to the store and paying my bill in person
andrea MontenegroOctober 29, 2020 at 4:27 pm
If u close the metro stores how are we supposed to pay our bill
TfOctober 29, 2020 at 3:07 pm
Don’t close the stores. I personally like going into the store and paying my bill in person knowing it gets paid in full each much. And you’re incorrect when saying that WILL buy online. No everyone will, or can afford to. People need to go into the store and have help with getting thier phone set up. It’s a very unsafe idea to just do everything online. Please leave the stores open.
Jasmin1October 29, 2020 at 10:06 pm
Agree yes in that order!
Recee m ReedOctober 29, 2020 at 2:42 pm
Well don’t forget ? (Under?) Keep us in mind. Otherwise thanks
Metro people be nice. And seek understanding.
Delena DuffyOctober 29, 2020 at 11:37 am
Need John legere back at TMobile,metro, Sprint,boost,and virgin mobile. He is the one who built it up from going under,to at least 5 mergers and TMobile going from almost under to top of the list. He is the magenta king. T-mobile needs John it’s so obvious.
ChrisOctober 29, 2020 at 5:44 am
TMobile is the dirtiest mobile phone franchise ever..I hope they fail …they dont care about their customers
[…] The NWIDA has been critical in the past about this move, stating that T-Mobile is attempting to eliminate independent Metro stores. They’ve been in contact with the FTC and lawyers over some of these moves, like the potential of 1000+ metro store closings. […]
[…] the National Wireless Independent Dealer Association (NWIDA) shared concerns that T-Mobile may be planning to close 1000+ Metro stores, saying the new compensation changes by T-Mobile can sometimes lead stores to “lose money on […]