Call: 919.694.3298 (919.NWIDA.98) | Email: info@nwida.org

National Wireless Independent Dealer Association

Is T-Mobile trying to get rid of Metro?

Today on Twitter, @YemPatriotism posted the following screen shot

You can click on the image to enlarge it but you can clearly see that “You now qualify” for certain benefits “WHEN YOU SWITCH TO T-MOBILE”

So, the question is, why would T-Mobile – who owns Metro – be actively trying to switch customers from one brand to the “mothership”?

 

 
NWIDA members, contact us today if you need our assistance and if you’re not yet a member, we invite you to join today.
Want news like this delivered to your inbox? Click HERE Email pic - NWIDA
Want news like this in your RSS feed? Click HERE RSS Logo - NWIDA
Want news like this delivered to your Alexa Flash Briefing? Click HERE Alexa Logo - NWIDA
Join us on Reddit – Click HERE
paid ad:

Have any Question or Comment?

23 comments on “Is T-Mobile trying to get rid of Metro?

Danny

I been with metro for over 5 years and over time they are really starting to suck , their service goes in and out and sometimes drops all together , you can’t reach customer service when you need them , whenever you go in for your phone to switch your phone there’s still charge you a reconnection fee which is stupid and for the SIM card which is even stupider because as the rate that you pay for two phones at about $100 each month the activation and SIM card should be free and when you go to make a payment on the internet is down they want to charge you in the store too that is absurd I was with AT&T before and I never had to pay for any of those things and the only reason why I switched from AT&T to go to metro is because of the unlimited data which I don’t even use during the daytime because I have Wi-Fi at home and you can’t tell me that cellular services cost that much money when you’re local and not overseas and only use your phone 30 minutes out of the day every other day maybe 2 hours in a week but yet they want to charge you for all these things and I also have a problem with the warranty people I sent in to get a brand new phone not even a week old warrantied and they denied my warranty and I’m paying for the warranty services so I had to go in and pay for another phone luckily a manager was there to override it and not charge me anything because of the inconvenience something was wrong with the phone in the package before I even got it because it was blistering hot and the phone short circuited but yet they wanted to charge me for a new phone after only 5 days and the warranty did not want to cover it so to tell you the truth this year will be my last year with metro I plan on going back to AT&T !

Reply

I took advantage of the plan because the $40.00 charge for unlimited everything and a new phone for $8.00 a month was the best and cheapest option for me as a person on a limited budget!

Reply
Rg

They have been doing this for years just not advertised the are trying to give long time customers the option to move to tmobile and take advantage of financing for customers and “lock” them in for 2 years

Reply
Ryan Waldron

Because they make far more money off of their post paid customers. A $60 unlimited plan on Metro costs….$60. A $60 unlimited plan on a post paid carrier results in a bill that is nearly $80 after they add all the taxes and fees. That extra cost is built into the plan on a prepaid MVNO.

What a lot of people see as a drawback to a prepaid plan is you have to buy your phone up front (If you don’t want a useless cheap price of crap on a promo). With postpaid plans, if you buy a lesser expensive device, you are essentially paying for those who get discounted high end phones.

So why would they try to convince you to move from their prepaid service to a post paid account? Greed!

Reply
Marcus N Dooley

Why would I move to T-Mobile? Metro has amazon prime and T-Mobile has netflix. My family and I personally use prime alot more.

Reply
Lenora

I pay my bill on time every month. It would be a tragedy for me because I’m on a fixed income and my grandchildren desperately need their phone service. Where they live the big name companies don’t work. It really would be devastating.

Reply
Joshua Allen

As other comments have said, this is in no way “trying to get rid of Metro” as this article states. It’s a logical upsell for qualified customers. Regular tmo prepaid gets this offer automatically. Carriers accept that prepaid plans may not stick around for long, but if you convert them into postpaid, they’re more likely to stay, and it boosts their subscriber count (and profits).

Reply
Josh

This is the same program Sprint prepaid had. It looks like they are aligning the graduation program across all of their prepaid brands. This is a great way for a customer to step up from a prepaid to postpaid service if they choose to do so. It will allow someone who may have been credit challenged in the past or is now an adult, to continue with the same carrier without the need to port out.

Reply
Patricia swenson

Beware of T-Mobile if you roam. They cut off my phone yesterday because they say l have been roaming too long. My roaming was discussed with them prior to the start. They said no problem. Liars. Now, as l go into the remote portion of the Yukon Territory canada they have cut me off. If l need help there is no way to contact anybody. I asked for and extension so l could transit Canada, they said no. Run far, run fast.

Reply
rg

how long have you been roaming for, they usually give you 3+ months of warnings before they cut you off, there has to be something else wrong.

Reply

With T-Mobile redux’ing free line offers to Sprint users, they probably are just looking to increase their postpay line count by making it more favorable to do a prepay (Metro) to postpay migration.

Reply

They have been doing this forever. If a customer on TMobile prepaid, TMobile no credit check accounts, or metro that pay 12 on time payments they wishlist qualify to switch to a T-Mobile post paid plan with financing available. There is nothing to this, it’s just giving people a chance to get a post paid plan with financing available that most likely would not qualify for that under normal circumstances

Reply
Penny Lansing-Kilisli

I’m a Metro customer for a few years and I need a updated phone so should I be going to T-Mobile now?

Reply
NWIDA

No. Go back to your Metro dealer.

Reply
Henry Winkler

No because you will be paying more for the plan on tmobile than metro. Save money and buy a unlocked phone so you can always have the option to save money on plans.

Reply
Tony

This isn’t the first time they’ve ran a promotion like this. They did it at last year as well and it gained basically zero traction. I was working in a metro location and we had one customer mention it because they thought they could finance for zero down with Metro. When they found out they had to switch to T-Mobile, they were no longer interested. I fully believe the only way you are going to kill Metro is the purposely sInk it by no longer being competitive in the prepaid market, which would only lead to a loss of customer to other prepaid companies.

They aren’t doing this to try to kill off Metro…They are doing it because if they CAN lure a few of the responsible Metro customers over to Magenta, they will make more money from them.

Reply
NWIDA

True – but as the trade and advocacy association for the independent dealers, we’re here to assist them.

Reply
Douglas Gambrell

So they can charge them more for the exact same services. Also, offering them zero down on a device means the customer will be likely to stay.

Reply
Matt

T-Mobile has invested a fair sum of money into Metro. Metro isn’t going anywhere.

Reply
NWIDA

Never say never.

Reply
Usconcepts

This makes complete sense. when you are paying for prepaid you can leave at any time period however with T-Mobile you are in a contract.

T-Mobile will give you a discount on a handset period you can leave anytime but then you have to pay for it so in other words you have to stay around for 24 months in order to get the free phone all the way paid off. That’s just another form of a contract.

Also a customer who pays on time for 12 months is generally a much better customer. so they want to keep that type of customer around. It makes total sense to move them to the mothership.

Reply
NWIDA

True – but as the trade and advocacy association for the independent dealers, we’re here to assist them.

Reply
E e

This is something that has been available for at least the last 5 years….

Reply

Leave a Reply

Your email address will not be published. Required fields are marked *

I accept that my given data and my IP address is sent to a server in the USA only for the purpose of spam prevention through the Akismet program.More information on Akismet and GDPR.

I’m Ready to join

Not Ready to Join?

Donate to NWIDA toady!


Please send more information





Paid Ad: