Today on Twitter, @YemPatriotism posted the following screen shot
You can click on the image to enlarge it but you can clearly see that “You now qualify” for certain benefits “WHEN YOU SWITCH TO T-MOBILE”
So, the question is, why would T-Mobile – who owns Metro – be actively trying to switch customers from one brand to the “mothership”?
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31 comments on “Is T-Mobile trying to get rid of Metro?”
C.V.
June 29, 2021 at 10:10 pm06/03/21: Get a free 5G phone on us when you move to T-Mobile
06/28/21: Your on-time payments have pre-qualified you to get $0 down on our most popular phones when you move to T-Mobile…
I didn’t believe it a first but I went to a T-Mobile store and they said the whole thing wasn’t real and a bunch of people are getting the messages. OK, no surprise here and left.
Then went to a Metro Store and the guy explained it better, you get their whatever they offering when you change to them. But that’s not what the other person said.
C.V.
June 29, 2021 at 10:15 pmoh yeah I blocked that number so I don’t get any more “offers”.
pdxjukes
June 17, 2021 at 2:09 pmI’m tired of all the T-Mobile marketing to get me to come there – and pay more – for what ain’t broke at MetroPCS. Why buy a phone at all when we have an excellent Upgrade program for a new free phone every few months at MetroPCS? The connect fee was recently added, but the K2- to 30 to 40 Android Smartphones have been great for us. As batteries age, we are ready for an upgrade. Maybe people addicted to iphones are willing to pay monthly fees for new phones, but not me. No reason to switch, IMO.
Danny
September 10, 2020 at 5:11 amI been with metro for over 5 years and over time they are really starting to suck , their service goes in and out and sometimes drops all together , you can’t reach customer service when you need them , whenever you go in for your phone to switch your phone there’s still charge you a reconnection fee which is stupid and for the SIM card which is even stupider because as the rate that you pay for two phones at about $100 each month the activation and SIM card should be free and when you go to make a payment on the internet is down they want to charge you in the store too that is absurd I was with AT&T before and I never had to pay for any of those things and the only reason why I switched from AT&T to go to metro is because of the unlimited data which I don’t even use during the daytime because I have Wi-Fi at home and you can’t tell me that cellular services cost that much money when you’re local and not overseas and only use your phone 30 minutes out of the day every other day maybe 2 hours in a week but yet they want to charge you for all these things and I also have a problem with the warranty people I sent in to get a brand new phone not even a week old warrantied and they denied my warranty and I’m paying for the warranty services so I had to go in and pay for another phone luckily a manager was there to override it and not charge me anything because of the inconvenience something was wrong with the phone in the package before I even got it because it was blistering hot and the phone short circuited but yet they wanted to charge me for a new phone after only 5 days and the warranty did not want to cover it so to tell you the truth this year will be my last year with metro I plan on going back to AT&T !
Job Deras
March 11, 2021 at 3:10 pmThat’s a lie from T-Mobile. Lol. Some of it is true except for the $100 forntwo phones. It’s $90. And reconnect is free since it’s not our fault for bad connections. They never charge me. Unless it’s in a different state or city.
I’m in Los Angeles CA.
Suzie
September 10, 2020 at 3:41 amI took advantage of the plan because the $40.00 charge for unlimited everything and a new phone for $8.00 a month was the best and cheapest option for me as a person on a limited budget!
Rg
September 9, 2020 at 10:39 pmThey have been doing this for years just not advertised the are trying to give long time customers the option to move to tmobile and take advantage of financing for customers and “lock” them in for 2 years
Ryan Waldron
September 9, 2020 at 9:54 pmBecause they make far more money off of their post paid customers. A $60 unlimited plan on Metro costs….$60. A $60 unlimited plan on a post paid carrier results in a bill that is nearly $80 after they add all the taxes and fees. That extra cost is built into the plan on a prepaid MVNO.
What a lot of people see as a drawback to a prepaid plan is you have to buy your phone up front (If you don’t want a useless cheap price of crap on a promo). With postpaid plans, if you buy a lesser expensive device, you are essentially paying for those who get discounted high end phones.
So why would they try to convince you to move from their prepaid service to a post paid account? Greed!
Marcus N Dooley
September 9, 2020 at 7:57 pmWhy would I move to T-Mobile? Metro has amazon prime and T-Mobile has netflix. My family and I personally use prime alot more.
Lenora
September 9, 2020 at 6:15 pmI pay my bill on time every month. It would be a tragedy for me because I’m on a fixed income and my grandchildren desperately need their phone service. Where they live the big name companies don’t work. It really would be devastating.
Joshua Allen
September 9, 2020 at 5:55 pmAs other comments have said, this is in no way “trying to get rid of Metro” as this article states. It’s a logical upsell for qualified customers. Regular tmo prepaid gets this offer automatically. Carriers accept that prepaid plans may not stick around for long, but if you convert them into postpaid, they’re more likely to stay, and it boosts their subscriber count (and profits).
Job Deras
March 11, 2021 at 3:17 pmBull shit. Lol. Just kidding.
Josh
September 9, 2020 at 3:21 pmThis is the same program Sprint prepaid had. It looks like they are aligning the graduation program across all of their prepaid brands. This is a great way for a customer to step up from a prepaid to postpaid service if they choose to do so. It will allow someone who may have been credit challenged in the past or is now an adult, to continue with the same carrier without the need to port out.
Patricia swenson
September 9, 2020 at 2:55 pmBeware of T-Mobile if you roam. They cut off my phone yesterday because they say l have been roaming too long. My roaming was discussed with them prior to the start. They said no problem. Liars. Now, as l go into the remote portion of the Yukon Territory canada they have cut me off. If l need help there is no way to contact anybody. I asked for and extension so l could transit Canada, they said no. Run far, run fast.
rg
September 10, 2020 at 12:52 pmhow long have you been roaming for, they usually give you 3+ months of warnings before they cut you off, there has to be something else wrong.
Christopher Price
September 9, 2020 at 12:37 pmWith T-Mobile redux’ing free line offers to Sprint users, they probably are just looking to increase their postpay line count by making it more favorable to do a prepay (Metro) to postpay migration.
Jason
September 9, 2020 at 7:39 amThey have been doing this forever. If a customer on TMobile prepaid, TMobile no credit check accounts, or metro that pay 12 on time payments they wishlist qualify to switch to a T-Mobile post paid plan with financing available. There is nothing to this, it’s just giving people a chance to get a post paid plan with financing available that most likely would not qualify for that under normal circumstances
Penny Lansing-Kilisli
September 9, 2020 at 4:52 amI’m a Metro customer for a few years and I need a updated phone so should I be going to T-Mobile now?
NWIDA
September 9, 2020 at 12:21 pmNo. Go back to your Metro dealer.
Henry Winkler
September 9, 2020 at 7:39 pmNo because you will be paying more for the plan on tmobile than metro. Save money and buy a unlocked phone so you can always have the option to save money on plans.
Job Deras
March 11, 2021 at 3:24 pmNope. Just go to your dealer for an update. Buy an unlocked phone in Metro. They ccx an give you a discount for being a loyal customer.
Tony
September 9, 2020 at 4:41 amThis isn’t the first time they’ve ran a promotion like this. They did it at last year as well and it gained basically zero traction. I was working in a metro location and we had one customer mention it because they thought they could finance for zero down with Metro. When they found out they had to switch to T-Mobile, they were no longer interested. I fully believe the only way you are going to kill Metro is the purposely sInk it by no longer being competitive in the prepaid market, which would only lead to a loss of customer to other prepaid companies.
They aren’t doing this to try to kill off Metro…They are doing it because if they CAN lure a few of the responsible Metro customers over to Magenta, they will make more money from them.
NWIDA
September 9, 2020 at 12:22 pmTrue – but as the trade and advocacy association for the independent dealers, we’re here to assist them.
Job Deras
March 11, 2021 at 3:28 pmPaying more just to finance is never a good idea. It’s just rubbish. Why would we want to do that when there are other options for financing. Some people are just not interested in financing. Plus if they really killed off Metro they would lose their customers because that is why there with Metro to pay cheaper. If they get rid of Metro they will just go to other prepaid plans. There are plenty of prepaid plans out there.
Douglas Gambrell
September 9, 2020 at 3:07 amSo they can charge them more for the exact same services. Also, offering them zero down on a device means the customer will be likely to stay.
Matt
September 9, 2020 at 1:32 amT-Mobile has invested a fair sum of money into Metro. Metro isn’t going anywhere.
NWIDA
September 9, 2020 at 12:24 pmNever say never.
Usconcepts
September 9, 2020 at 12:41 amThis makes complete sense. when you are paying for prepaid you can leave at any time period however with T-Mobile you are in a contract.
T-Mobile will give you a discount on a handset period you can leave anytime but then you have to pay for it so in other words you have to stay around for 24 months in order to get the free phone all the way paid off. That’s just another form of a contract.
Also a customer who pays on time for 12 months is generally a much better customer. so they want to keep that type of customer around. It makes total sense to move them to the mothership.
NWIDA
September 9, 2020 at 12:24 pmTrue – but as the trade and advocacy association for the independent dealers, we’re here to assist them.
E e
September 10, 2020 at 1:42 amThis is something that has been available for at least the last 5 years….
[…] eliminated non-exclusive Metro stores, which removed about 750 or so stores. • In September, T-Mobile started to “poach” (as the dealers called it) Metro customers who paid 12 months or more, […]