Sure seems like it. T-Mobile has made massive changes in the compensation structure to Metro by T-Mobile dealers. Despite vocal opposition, directly to senior management, no real changes have been made. Now, word on the street is certain dealers are being told to prepare to close. Permanently. Through various sources, we’re hearing it could be up to Read more…
How do you move a trade show that regularly draws over 100,000 to an all digital format? We can ask CES 2021 – because they’re going to do it. Organizers of the Consumer Electronics Show reversed an earlier decision to have an in-person conference in 2021, switching to an all-digital format due to ongoing concerns about the Read more…
According to a recent Wave7 report, over 1,100 prepaid stores have closed between November and June. The number consists of stores across brands, including AT&T, T-Mobile, Sprint, Verizon, Boost Mobile, Cricket Wireless, and Metro by T-Mobile. In addition, many carrier-owned stores that shut down during the pandemic, have since reopened. In addition, this does not include the fact that many Read more…
Apple has said it will close stores in four states due to an increase in Covid-19 cases. CNBC reported Apple will close a total of 11 stores starting June 20, including 6 in Arizona, 2 in Florida, 2 in North Carolina and 1 in South Carolina. Apple said the move was made out of “an abundance of Read more…
The Boost deal isn’t “done done” yet and already Dish and T-Mobile aren’t getting along. According to a Lightreading post (link below) and based on a recent FCC filing, Dish has complained that T-Mobile inappropriately used Dish’s spectrum as a marketing ploy during COVID-19 lockdowns. “Since T-Mobile gained temporary access to Dish’s 600MHz spectrum on March 15, Read more…
T-Mobile shut down over 80% of its corporate-owned stores during the pandemic, including all that were located in malls. Jon Freier, Executive VP of Consumer Markets, has explained the changes that will be made to keep its customers and employees safe. These include:• Reduced capacity and social distancing so everyone stays at a safe distance from each Read more…
Samsung has announced that it will be helping out with those who need it the most. Called “Free Repairs for the Frontline” – this US-only offer provides free smartphone repairs for doctors, nurses, hospital employees, firefighters, EMT, or police officers. Under this program, you can have your busted device fixed without paying anything. If you have a Read more…
Why (and how) should you be contacting your customers – even if your store has limited hours, staff or is completely closed? We talk with Tom Hansen, CEO of Smart Customer Services and their new Catapult program: — NWIDA members, contact us today if you need our assistance and if you’re not yet a member, we invite Read more…
Thanks to our friends at Wireless Leads and Absolute Wireless for letting us know about this company that has stock of higher quality, washable and re-usable protective masks for employees who are still on the job. If you listened to our recent interview, you heard about the importance of showing and telling customers about the steps you are Read more…
How can you ensure your store (your business) survives the COVID-19 pandemic? We talked with Mark Landiak of Corporate Dynamics (and a member of the NWIDA Board of Directors): — NWIDA members, contact us today if you need our assistance and if you’re not yet a member, we invite you to join today. Want news like this Read more…
