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National Wireless Independent Dealer Association

Metro Terminates Non-Exclusive Dealers

Metro Changes - NWIDAWe have confirmed, from multiple sources, that Metro by T-Mobile has, in fact, terminated all non-exclusive stores.

We believe this is between 250-750 stores (we’re still getting information in) and they have been given 120 day termination notice.

This should mean that these stores WON’T close, only that they will no longer be allowed to sell Metro by T-Mobile. We are assisting any store effected to transition to other brands.

(If you are one of these stores, please contact us today.)

NWIDA members, contact us today if you need our assistance and if you’re not yet a member, we invite you to join today.
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27 comments on “Metro Terminates Non-Exclusive Dealers

Steve Struthers

Got notice they are terminating me a couple weeks ago after 33 years of owning my store! I’ve been selling Metro by T-Mobile for 15 years now and Metro made me remodel my store a year ago to become exclusive at least a cost of over $100,000, and then I get terminated 1 year later with a 4 year lease too! I’m completely in shock over their decision she have threatened them with a lawsuit. I happen to be located on a very busy street in Pinellas County, Florida, with 4 other metro stores on same street all within 3 miles! It’s ridiculous and I’ve been there the longest, but I’m pretty certain because I’m a single owned store they terminated me. Pretty sure they closed the one 1/2 mile from me (closed it before the 120 days it seems) on same street and my business has doubled now, which is nice. I have my store up for sale if anyone is interested in opening another metro (must be an existing multi store dealer) here or start a Boost or Cricket! World of Wireless.

Reply
NWIDA

Steve, if you’re looking for other options, please let us know at link.nwida.org/metroform

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David

i am in the same boat as you, bought the store 9 months ago and got my termination letter 2 months ago

Reply
NWIDA

David,
We’ve emailed you some alternatives. Hope they help. Please call us if you need anything.

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Ray Carroll

Metro by T-Mobile has both corporate retail stores(part of the direct sales channel/DSC) as well as relationships with businesses which sell Metro by T-Mobile services(part of the indirect sales channel/ISC). The businesses which only sell Metro by T-Mobile are called exclusives where as the ones which sell Metro by T-Mobile as well as other wireless carrier services are referred to non-exclusive. In essence people, T-Mobile (parent company of Metro by T-Mobile) is terminating the rights of the non-exclusive dealers to sell the various products and services offered by Metro by T-Mobile. Exclusive Metro by T-Mobile dealers are not affected by the announcement.

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Wolf Daddy

Everyone stop asking dumb questions! Read the article, only NON-EXCLUSIVE stores are closing. Metro is not going out of business, this will at most effect you by a store front closing, IF your store is NON-EXCLUSIVE.

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Brian L Donald

So basically stores that sell phones by multiple providers are going to no longer have Metro by T-Mobile, but locations that strictly deal in nothing but Metro by T Mobile/Exclusively Metro by T Mobile are going to remain.

If I understand it correctly, won’t effect my the location I go to is 100% Metro PCS / Metro by T Mobile.

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Kimberly K Bright

What they are saying is if a dealer is providing other phone services such as Boost Mobile within their store they will be terminated.

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Dwayne

Not understanding..does this mean metro will be done with all together?should we start looking for a different phone company

Reply
NWIDA

No. Not at all.

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Victor

It has nothing to do with the service it’s just certain stores that sell Metro by T- Mobile will no longer be able to sell or service Metro phones

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Connie Wallace

How can u purchase a new phone through Metro by T-Mobile?

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NWIDA

Please call your local dealer. I’m sure they can assist.

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Veronica Salazar

I believe Metro has corporate stores and had franchise type stores the franchise stores I believe will be closing. And that the franchise store will no longer be a part of Metro and can sell other brands of service just not Metro.

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NWIDA

Metro has very very few corporate stores. The vast majority are independently owned. This only effects those stores that sell Metro AND other services.

Reply

I am a customer of there so where are how can I pay my phone bill for this month of April in Henderson Kentucky

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NWIDA

Please call your local dealer. I’m sure they can assist.

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MaryAnn Pucci

What does this mean for Metro Users? Anything in particular?

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NWIDA

Not in the immediate future. Please call your local dealer. I’m sure they can assist.

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Kimberly harper

Ok are they also losing in Rochester MN?

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NWIDA

Please call your local dealer. I’m sure they can assist.

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Cheryl Orr

How does this affect me?

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NWIDA

Not sure. We don’t know you ☺️ Please call your local dealer. I’m sure they can assist you.

Reply

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