Earthlink – best known for their internet services, has (again) launched a mobile service, this time using Plum and “powered by Ultra Mobile” They launch with 5 rate plans from $17.95 to $53.95 (“unlimited” data) (click the image below to make larger.) All the plans include Mobile Hotspot capabilities, WiFi calling and text and a free SIM Read more…

According to the T-Mo Report (link below), T-Mobile has made some changes to its in-house warranty program,  Protection360. One of those changes is the decision to integrate its repair centers into select T-Mobile stores.  The T-Mobile customer support representative are now (supposed to) refer customers to a nearby repair store if they are looking for a warranty replacement. This is Read more…

Republic Wireless, which was purchased by Dish his year, has shut down it’s website for the next two weeks (Until December 1) to rebrand. A (potential) new logo (left) has been leaked online, and the down-time will allow the Dish folks to: “rebrand their entire website. Everything from logos and colors are being changed, along with promotions Read more…

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NWIDA has learned, from a reliable source, that a company that owns over 600 T-Mobile stores has purchased a number of Metro stores – making them the first to own both. Our first question is – What will they be selling and where? It certainly opens the possibility of each brand being sold in either store. T-Moblie has Read more…

Cricket has announced (link below) they’ve reached 12 million customers (actually 12.4.) That’s an increase of over 2 million in the last 2 years. In addition, they announced the removal of the 8 Mbps speed caps and added 5G network access on all plans. In total, AT&T Prepaid has more than 19 million subscribers. John Dwyer, President Read more…

According to the T-Mo Report (link below), T-Mobile will soon begin offering “Cross Channel Returns”, which will allow customers can do in-store trade-ins, returns, and store pickup for orders placed online and through other sales channels. In other words, T-Mobile stores will now be accept returns as well as trade-ins at store locations even if you placed Read more…

Wave 7  Research has confirmed the presence of Mint Mobile for sale in select Target department stores.  Both Samsung and the iPhone are being sold with Mint Mobile branding on the packaging, and they include 6-months of phone service. In store signage states new customers who purchase a phone will get a full year of service for Read more…

  As posted on Reddit, and confirmed by Wave 7 Research, Metro by T-Mobile is available in certain WalMart stores. We’ve heard this may be a push to expand distribution into more rural areas, but historically speaking (generally,) “big box” stores do not service customer issues as well as independently owned stores.  Is this only a push Read more…