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National Wireless Independent Dealer Association

T-Mobile to Start Cross Channel Returns

T-Mobile _ NWIDAAccording to the T-Mo Report (link below), T-Mobile will soon begin offering “Cross Channel Returns”, which will allow customers can do in-store trade-ins, returns, and store pickup for orders placed online and through other sales channels.

In other words, T-Mobile stores will now be accept returns as well as trade-ins at store locations even if you placed that order outside of the store. In addition, customers can order a device online and pick it up in-store instead, of having their order shipped.

T-Mobile claims the program “will eliminate a competitive disadvantage”, (I read this as “Apple”) pointing out that the competition already offers these features.

The program is set to begin on November 10th.

Link to Tmo Report

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