According to an article on Fierce Wireless (link below), AT&T is closing 320 company-owned AT&T Mobility retail stores in November and December, affecting more than 1,600 workers.
AT&T didn’t confirm those numbers, but CWA said the closures are on top of the 250 stores that AT&T closed earlier in the year.
According to AT&T, they’re part of a larger trend. Shopping patterns are changing, and more people are buying their devices and services online, a practice that started before COVID-19.
“As we have previously announced, we are transforming our business. That includes adjusting our retail presence to reflect our customers’ shopping practices. While these plans are not new, they have been accelerated by the COVID-19 pandemic,” AT&T said in a statement.
In a statement today, AT&T told Fierce that the company will “make every effort to place employees in other nearby AT&T stores.”
All frontline union-represented employees will be offered a role either in a nearby retail store or as a work-at-home call center representative, according to the company. “Others will be encouraged to apply for open roles that may be available in other parts of the business,” the statement said.
According to a Wave7 Research report based on analysis done in June, AT&T had more than 5,000 stores, of which slightly more than 2,000 were corporate stores; the others were independently owned stores.
Read the entire article here
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