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National Wireless Independent Dealer Association

Apple WILL Supply parts to Independent Stores

Apple LOGOAccording to a report in CNBC (link below) Apple is launching a new program that will give independent repair shops access to parts for common out-of-warranty repairs.

The move represents an about-face for Apple, which typically encourages repairs to be made by its authorized service providers. Additionally, the company has fought California’s proposed right-to-repair bill, which would require companies such as Apple to make repair information and parts available to both device owners and independent repair shops.

The new program allows repair outfits to sign up and get access to parts for common out-of-warranty repairs.

Apple said the new program is free to join but that shops will be required to have an Apple-certified technician who has taken a preparatory course provided by the company.

“When a repair is needed, a customer should have confidence the repair is done right,” Jeff Williams, Apple’s COO, said. “We believe the safest and most reliable repair is one handled by a trained technician using genuine parts that have been properly engineered and rigorously tested.”

Link to article

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