The FCC has proposed new “Know Your Customer” (KYC) requirements that would require wireless providers to collect identifying information from every new and renewing customer. If adopted, the proposal would effectively eliminate anonymous prepaid wireless service in the United States.

Under the proposal, providers would be required to collect and retain, at a minimum:

• Customer name

• Physical address

• Government-issued identification number

• Alternate telephone number

The stated goal is to reduce illegal robocalls by making it more difficult for bad actors to obtain phone service anonymously.

However, the proposal has generated significant opposition from privacy advocates, domestic violence organizations, and portions of the wireless industry.

The National Network to End Domestic Violence warned the FCC that prepaid phones are often an essential safety tool for survivors fleeing abusive situations. Many victims rely on temporary housing, confidential addresses, mail forwarding services, or may not have immediate access to government identification. Requiring extensive identity verification, they argue, could make obtaining communications services more difficult during a crisis.

The Kansas Coalition Against Sexual & Domestic Violence filed similar comments, stating that the proposal could unintentionally create additional barriers for victims attempting to escape dangerous situations.

Privacy organizations have also raised concerns that requiring carriers to collect and retain sensitive customer information creates new privacy and cybersecurity risks while doing little to stop sophisticated robocall operations, which frequently rely on stolen identities, offshore providers, or other methods that would not be affected by these requirements.

Some VoIP and wireless providers have likewise questioned whether the FCC has the statutory authority to impose such broad identification requirements and argue that enforcement should instead focus on providers that knowingly facilitate illegal robocalling.

The FCC is currently accepting public comments on the proposal before deciding whether to adopt final rules.

For independent wireless dealers, this proposal could significantly change prepaid customer onboarding, documentation requirements, and compliance obligations if implemented.

From an article in Ars Technica. Link here.