AT&T has been having issues with certain phones since the 3G shutdown – and I don’t mean 3G phones.
In fact, it happened to me – on an iPhone 12. All of a sudden all outbound calls received the message Call Failed and all inbound went directly to voice mail.
I got lucky and got an inbound Customer Service rep who knew what to do. Apparently, the fix is an update push to the phone – at least that worked for me.
AT&T is (obviously) aware of the issue and is working on a global fix. This is also impacting AT&T MVNOs (we’ve seen the same on H2O for example.)
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