Call: 919.694.3298 (919.NWIDA.98) | Email: info@nwida.org

National Wireless Independent Dealer Association

Here’s some (potential) news for Metro by T-Mobile (formally Metro PCS) users. According to a report in the Prepaid Phone News (link below) it appears that the T-Mobile prepaid brand will be implementing a fee on device changes and swaps.

The report is based on posts in Reddit and HowardForums. According to a post, Metro by T-Mobile will be charging a $15 fee for a change of device or swap.

Apparently. the fee has always been there. However, there was a workaround that allowed the fee to be waived by calling customer service. Sources state that the workaround no longer works. 

A reddit user spoke to Metro customer service who verified the information with a supervisor. The customer service representative shared that there are changes that will be implemented on November 18 but said customers can call back to waive the fees. On the contrary, the change was also confirmed by a store manager.

At this point, nothing official has been announced by Metro by T-Mobile. 

Read the entire article here

NWIDA members, contact us today if you need our assistance and if you’re not yet a member, we invite you to join today.

Want news like this delivered to your inbox? Click HERE




Recent News

Verizon Sells Corporate Stores to Dealers

Verizon is selling 274 company-owned retail stores and cutting about 500 corporate jobs as part of its current restructuring. About 3,000 jobs are impacted all together, close to 2,500 are retail employees. The stores are being sold to about six different dealers, which will then continue to operate them as authorized Verizon retailers. The changes become effective Read more…

Read More »

All Wireless & Prepaid Show Calendar

Our show calendar for the best show in wireless – the All Wireless & Prepaid Expo is now up!  Visit us at Booth 826, make sure you see Adam on stage during the conference sessions and book time below for a timed/reserved spot: NWIDA NWIDA members, contact us today if you need our assistance. If you’re not Read more…

Read More »

Dish Files for Bankruptcy

Dish, the satellite pay-TV subsidiary of EchoStar, along with its wireless subsidiaries, filed for Chapter 11 bankruptcy protection.  The filing includes a prepackaged restructuring plan aimed at addressing immediate debt maturities and managing the wind-down of Dish Wireless’s 5G network operations. The move follows an unexpected delay in a $23 billion spectrum license sale to AT&T, a Read more…

Read More »

Boom Mobile Files for Bankruptcy

  Boom! Mobile has filed for bankruptcy chapter 11. In addition, Boom has discontinued offering their “red” service and their offering of “purple” is currently under review. At the recent MVNO Nation conference, Boom CEO, Jeff Holley, told me that Boom had been sold to a “Hollywood star” – we later learned this may be Wesley Snipes. Read more…

Read More »

Proposal Could End Anonymous Prepaid Wireless Service

The FCC has proposed new “Know Your Customer” (KYC) requirements that would require wireless providers to collect identifying information from every new and renewing customer. If adopted, the proposal would effectively eliminate anonymous prepaid wireless service in the United States. Under the proposal, providers would be required to collect and retain, at a minimum: Customer name Physical Read more…

Read More »

Cash App Launches MVNO

Cash App is the latest brand to jump into wireless, announcing a new MVNO offering called Cash App Mobile that runs on AT&T’s network. The setup appears to follow a now-familiar playbook: Cash App is working through Gigs (a white-label MVNO/MVNE-style provider) to bring a branded mobile plan to market—similar to how other fintech brands have rolled Read more…

Read More »

The Only Association Built for Independent Wireless Dealers.

Save up to $25,000/year. Start with 2 months for $1.