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National Wireless Independent Dealer Association

US Public Interest Research Group Survey: After Apple Slows Phones, Interest In Phone Repair Spikes

The Repair Association / NWIDAThanks to our friends at repair.org for the following:

 

A new survey released by U.S. PIRG (Public Interest Research Group) shows that interest in additional phone repair options surged as battery issues with iPhones made headlines.NWIDA post of PIRG report

Findings show that we throw out 350,000 phones each day, highlighting need for expanded access to repair.

A new survey released today by U.S. PIRG, Recharge Repair,” found a surge in consumer demand for phone repair following the revelation Apple was slowing phones with older batteries. “Recharge Repair” identifies the barriers to battery replacement and phone repair that add to long repair delays for consumers. The findings support the need for Right to Repair reforms to grant consumers and third parties access to the parts and tools to repair cell phones and other electronics.

Here’s a brief summary – you can CLICK HERE to read the entire report:

Among the findings were:

  • Survey 164 independent repair businesses who reported a 37% increase in weekly battery replacement service requests since Dec. 20.
  • Self-repair interest surged as well – traffic to iPhone battery repair instructions went up 153%. 180,000 people viewed instructions in between Dec. 20 and Jan. 22
  • eWaste is a growing concern. America throws out an estimated 350,000 cell phones per day, or 141 million phones tossed each year.

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